Allied Express requires an experienced Customer Service officer for our busy call centre based at Regency Park.
This is a full-time position, working Monday to Friday, between 6.30 am- 3pm.
You will have existing experience in customer service, preferably within the transport/logistics sector. We require someone who can complement our existing call centre team and who can bring to the table a genuine passion for client satisfaction and customer service. You will also need to be flexible and adaptable.
Key Responsibilities:
• Receive incoming calls, entering job bookings into our despatch system.
• Perform customer service functions and investigations as required.
• Update customers regularly.
• Liaise with other branches reinvestigations.
• General office duties and support.
Skills and Attributes:
• Good communication skills.
• Sound office administrative skills.
• Attention to detail, accuracy and ability to prioritise your workload.
• Transport experience is preferable;
• Intermediate knowledge of Excel and Word;
• Excellent typing skills;
• Strategic thinking, with the ability to investigate, follow up and resolve issues;
• Ability to work as part of a team.
• Excellent telephone manner.
To apply forward your resume today.
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